In addition to partnering with more than 37 local non-profit agencies/programs specializing in specific needs, United Way of Sumner County provides several free programs and services to help families find the resources they need for education, financial stability, health, and to rebuild lives through crisis recovery. Connecting people in need with local resources is a critical part of our mission. Click the sections below to find out how each program/service can help your family or someone you know.
UWSC Programs and Services
What is 2-1-1?
2-1-1 is United Way's free and confidential referral service available 24/7 online that helps people find the local resources they need, when they need them. One call to 2-1-1 connects you to someone who can help you navigate the maze of human services to get you the help you need. 2-1-1 offers information about food, housing, employment, childcare, transportation, health services, tax assistance, eldercare, legal assistance, domestic violence help, after school programs, and other crisis hotlines. Live 2-1-1 trained information and referral specialists are available Monday - Friday 8am - 5pm CT to help you find resources for all of these needs and more. Simply dial 2-1-1 and stay on the line to speak with an information and referral specialist about your needs.
How do I connect?
- Dial 2-1-1 on your phone to speak with a Community Resource Specialist Monday - Friday, 8am - 5pm CT. (Some cellular service providers prevent you from dialing 2-1-1 to make a call. If you are having trouble reaching 2-1-1, you can also connect by dialing 615-279-1410 or 1-800-318-9335.)
- Text your Zip Code to 898-211 to start a Text Chat.
- Visit https://team211.communityos.org/homepage-uwgn to search by category of service/ need, county, or zip code.
Add your organization to 2-1-1
If your organization provides a social service, you can join the 2-1-1 resource database. Qualifying organizations are 501(c)3 non-profits, government agencies, faith-based organizations, or other organizations that contribute social services. You do NOT need to be a United Way partner to be added to the database. For complete qualifications and to add your organization to 2-1-1's database, email lisa.lumb@unitedwaygn.org and lakelia.lovan@unitedwaygn.org.
What is the Benefit Kitchen?
The Benefit Kitchen is a free screener you can use to learn more about federal, state, and local public benefits for which you may be eligible in Tennessee. It helps residents learn their eligibility for benefits including TennCare, food stamps, utility assistance, tax credits, and more. The screening is free and we will never ask you for your name, address, or SSN.
How do I connect?
Text the word BENEFITS to 211-211 to start a Text Chat. Wait a few seconds for the prompt and then answer the questions as they are asked. It takes 5-10 minutes to answer the screening questions. After you answer all the questions, you'll get a text message telling you any benefits for which you may qualify AND giving you the link to apply to receive those benefits.
What is My Free Taxes?
It is United Way’s free, online tax filing program. It lets U.S. tax filers who earned less than $84K last year file their federal and state taxes online -- for free. Since 2009, My Free Taxes has helped 1.45M people across America save $290M in tax prep fees and receive over $2.1B in refunds.
Tax situations covered for free in My Free Taxes include:
• W-2 income
• Schedule C Self Employment
• Limited interest and dividend income reported on a 1099-INT or 1099-DIV student
• Education expenses, credits, or student loan interest
• Unemployment income
• Claiming the standard deduction
• Earned Income Tax Credit
• Child tax credits
• Child and dependent care expenses
My Free Taxes is fast and easy.
You can file your taxes from your phone, tablet or computer. The platform guides you through the process to guarantee you get your maximum refund. Most filers complete their taxes in under one hour, saving the $200 fee most paid tax preparers charge.
If you earned under $67,000 last year, you can also connect with traditional in-person VITA (Volunteer Income Tax Assistance) programs to have your return prepared by an IRS-certified specialist.
My Free Taxes Help Line offers IRS-certified support.
From Jan. 27 through April 15, 2025, filers who need help can call 1-866-698-9435 daily, from 10 am 8 pm ET. From April 21 through Oct. 15, that support will be available Monday through Friday from 10 am-6 pm ET. The Help Line — in English and Spanish — is supported by 211 call specialists, trained by the IRS. (211 is the 24/7 go-to resource that connects people to locally available help. It’s supported by United Way and available in 99% of the U.S.)
My Free Taxes cuts tax stress.
My Free Taxes filing software uses best-in-class standards to safeguard taxpayer information. It guarantees tax returns are accurate and gets you your maximum refund. The software is always up to date with the latest tax law changes. And it screens for credit and deduction eligibility, like the Earned Income Tax Credit and Child Tax Credit.
My Free Taxes has tax guides to walk self-employed filers through the process..
My Free Taxes has tax guides for small business owners, gig economy workers, owners of home-based childcare centers, and filers impacted by federally declared disasters.
How do I connect?
- Regular operations begin in late January following the tax year. (i.e. Regular operations of MyFreeTaxes will begin in January 2025 for the 2024 tax year.)
- Go to myfreetaxes.com for more information and to get started.
Share this resource:
Download the posters below and display them at your workplace, church, or community space to share this resource with friends, coworkers, and neighbors who might be benefit from this free service.
What is SingleCare?
United Way of Sumner County partners with SingleCare (formerly FamilyWize) to provide community members with access to affordable prescription medications, ensuring greater health and financial stability. The SingleCare prescription savings card finds the lowest prices and provides discounts on pharmaceuticals for friends, family, and co-workers— even if they’re not a SingleCare member.
The SingleCare prescription savings card:
- Always free to use by everyone with no signup fees, hidden fees, or red tape—just show it to the pharmacist.
- No registration or eligibility requirements. Use it right away!
- Save up to 80% on 10,000+ prescription medications.
- Card provides typically half the cost of the retail price.
- Saves an average of $37 per script and $243 per member per year for people who regularly fill prescriptions.
- Accepted at 94% of the pharmacies nationwide including major pharmacy chains such as CVS, Walgreens, Walmart, Kroger, Albertsons, Safeway, Rite Aid, and Meijer.
- Works whether you’re insured or underinsured. In fact, 80% of those who use the card are insured!
- Unlimited uses.
How do I get a SingleCare card?
- Stop by the United Way of Sumner County office at 635 E. Main St., Suite 100, Hendersonville, Tennssee to pick up your free card. (Please call before you come to ensure we have staff in the office that day: 615-461-8371.)
- Download and print a card on SingleCare.com
- Text "family" to 700700 to receive a card on your phone (Message and data rates may apply. Click here for SingleCare Terms and Conditions.)
- Download the free SingleCare mobile app from the App Store or Google Play Store.
If you are looking for information about a specific United Way of Sumner County Funded Partner, click the button below for a list of contact information and program descriptions.
Public Benefits that Provide Help
What is SNAP?
Formerly referred to as “food stamps,” the Supplemental Nutrition Assistance Program (SNAP) is a U.S. Department of Agriculture (USDA) nutritional assistance initiative administered at the state level. In Tennessee, SNAP is managed by the Tennessee Department of Human Services (TDHS).
How do I sign-up?
Click here for more information including a link to apply online for benefits.
*Hint: Use the Benefit Kitchen to help you check your eligibility for this benefit.
What is TANF?
Families First, the state’s Temporary Assistance for Needy Families (TANF) program, is a workforce development and employment program. The Families First program emphasizes work, training, and personal responsibility. It is temporary and has a primary focus on gaining self-sufficiency through employment. The Families First program helps participants reach this goal by providing temporary cash assistance, transportation, child care assistance, educational supports, job training, employment activities, and other support services.
How do I sign-up?
Click here for more information including a link to apply online for benefits.
*Hint: Use the Benefit Kitchen to help you check your eligibility for this benefit.
What is TennCare?
TennCare is the state of Tennessee’s managed Medicaid agency serving more than 1.7 million Tennesseans including low-income individuals such as pregnant women, children, caretaker relatives of young children and older adults and adults with disabilities.
How do I sign-up?
Click here for more information including an online application for benefits.
*Hint: Use the Benefit Kitchen to help you check your eligibility for this benefit.
Can children on TennCare get free diapers?
Yes, Tennessee is the first state to offer free diapers to children in need as part of its TennCare program. Effective August 7, 2024, the TennCare diaper benefit is available to all children under age 2 covered by TennCare and CoverKids. Each eligible child can receive a supply of up to 100 diapers every 30 days. Click here for more information on how and where to get your child's free diapers.
What is the Tennessee Housing Development Agency?
The Tennessee Housing Development Agency offers several programs including:
- low fixed-rate mortgages
- homebuyer education classes
- emergency repair for homeowners
- foreclosure prevention
- home modifications and ramps
- low income home energy assistance
- weatherization assistance program to reduce utility costs
- Section 8 housing assistance
How do I sign-up?
Click here for more information on each of these programs.
Other Help Resources
- Nashville Electric Service offers Project Help, a donation-based financial assistance program offered to NES customers in crisis.
- NES also offers Home Uplift to help customers lower energy costs with up to $10,000 in energy-saving upgrades such as insulation, duct sealing, low-flow shower heads, and more.
Click here for more on the Project Help or Home Uplift programs.
- Sumner County Schools offers the Family Resource Center to provide clothing, shoes, school supplies, and toiletries to students in need and their families. Click here for more information.
- If you have a Sumner County School student and you are temporarily displaced from your home/apartment, staying with family or friends, or are facing homelessness please contact Kecia Ray at Sumner County Schools who manages funds under the federal McKinney-Vento program for displaced students. She will ensure that your child has transportation to, and is able to stay at, their current school, can provide hotel stays for displaced families, and help with other immediate needs. Call her at 615-451-5444 or click here for more information.
FOOD BANKS:
- There is a county-wide food bank in Sumner County called Feed Sumner Food Bank & Ministry. Follow them on Facebook at https://www.facebook.com/feedsumner for food distribution information.
- Also each of the United Way of Sumner County Help Centers offer Food Banks as well. These include Amazing Grace Mission in Westmoreland, Gallatin CARES, and Hendersonville Samaritan Association. Their contact information can be found on our Funded Partner Contact List under the Financial Stability tab.
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